FAQ | Boutello

We ship all orders within 1–3 business days after your payment is confirmed. Once shipped, you’ll receive a tracking link by email.

For the Netherlands, delivery usually takes 1–2 business days.

For Belgium and the rest of Europe, expect 3–5 business days.

For the rest of the world, expect 5–20 business days.

Yes — once your order leaves our warehouse, you’ll get a track & trace code via email so you can follow it every step of the way.

Shipping within the Netherlands is free on orders over €75.

Below that, a small fee of €4.95 applies.

International shipping is calculated at checkout.

Yes. You can return any item within 14 days of receiving it, as long as it’s unworn, unwashed, and in its original condition.

Email us at returns@boutello.com
with your order number and reason for return.

We’ll send you detailed return instructions.

Once we receive and inspect your return, your refund will be processed within 5 business days to your original payment method.

Yes — for a different size or color, as long as it’s still in stock.

Just contact

customerservice@boutello.com
and we’ll help you arrange it.

We currently accept:

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